Terms of service

Terms of Service

Effective Date: 28th October 2025


Welcome to Ocean Sundae! These Terms of Service (“Terms”) outline how we operate our online store and what you agree to when shopping with us. Please read them carefully before using our website.

By accessing or purchasing from www.oceansundae.com.au (“Site”), you agree to these Terms, as well as our Privacy Policy and Refund Policy. If you don’t agree, you may not use our Site or services.

 

1. Who We Are

Ocean Sundae is an Australian-owned clothing brand creating comfortable, elevated and practical pieces inspired by nature, colour and play. Our business is based in Queensland, Australia.

 

2. Using Our Website

You agree to use our Site only for lawful purposes and not to:

  • Violate any applicable laws or regulations
  • Interfere with or disrupt the security or functionality of our Site
  • Use our content, photos, or designs without permission

We reserve the right to refuse service to anyone for any reason at any time, especially in cases of suspected misuse or fraud.

 

3. Products and Availability

We do our best to ensure all product details, prices, and stock levels are accurate. However:

  • Colours may vary slightly due to different screen displays
  • We can’t guarantee all items will always be available
  • Prices and product details may change without notice

If an item becomes unavailable after you place an order, we’ll contact you as soon as possible and issue a refund if required.

 

4. Orders and Payments

All orders are subject to acceptance and product availability.

When you place an order, you agree to provide accurate and up-to-date information.

We accept payment through the methods listed at checkout (such as Shopify Payments, PayPal, or other available options).

All prices are in Australian Dollars (AUD) and include GST unless stated otherwise.


5. Shipping

We currently ship within Australia only.

Shipping rates, delivery times, and tracking details are provided at checkout and in our Shipping Policy.

Once your order has been dispatched, Ocean Sundae is not responsible for delays caused by postal services or courier providers.


6. Returns and Exchanges

Please refer to our Refund Policy for detailed information on returns, exchanges, and faulty items.

In short — if something isn’t right, we’ll do our best to make it right.

 

7. Intellectual Property

All content on this Site — including our brand name, logo, designs, photos, and written content — is the property of Ocean Sundae.

You may not copy, reproduce, or use any of our materials without written permission.

 

8. User Accounts (if applicable)

If you create an account, you’re responsible for maintaining the confidentiality of your login details and any activity that occurs under your account.

Please contact us immediately if you suspect unauthorised access.

 

9. Limitation of Liability

To the fullest extent permitted by Australian law, Ocean Sundae will not be liable for any indirect, incidental, or consequential damages arising from your use of our Site or products.

Nothing in these Terms limits your rights under the Australian Consumer Law (ACL) — you’re always entitled to guarantees that goods are of acceptable quality and fit for purpose.

 

10. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business or legal obligations.

The most current version will always be posted on this page with the updated “Effective Date.”

 

11. Contact Us

If you have any questions about these Terms, please reach out to us at:

📧 hello@oceansundae.com.au

 

12. Governing Law

These Terms are governed by the laws of Queensland, Australia, and any disputes will be handled in the courts of Queensland.